A&E complaints drop in Belfast after nursing leadership training



A Northern Ireland hospital trust said it had seen a drop in complaints about accidents and emergency care following the introduction of a new training program for senior nurses.

The Belfast NHS Trust has launched the Assistant Nurses in Care Development program to develop the skills of aspiring nurse leaders and as part of efforts to improve patient experiences in emergencies and emergencies .

“Thanks to this experience, I believe that I am more avant-garde and participative”

Joanna sloan

In all, 15 newly appointed head nurses from the Royal Victoria Hospital and Mater Infirmorum embarked on the six-month program.

Key elements included leadership, management in a practice environment, clinical excellence and service improvement, and personal development.

According to the trust, the program provided participants with “an understanding of the need to transform services with better patient outcomes at its heart.”

“In turn, this has created a culture of safety within our teams and gives staff the knowledge and autonomy to continuously improve care,” said the Northern Irish provider.

Brenda Creaney, director of nursing and user experience at the trust, who contributed to the program, said nurses who attended were eager to learn.

“They were all incredibly inspiring and interested, not only in their new roles, but also the opportunity to learn from their peers and colleagues,” she said.

“It has been a pleasure to share my leadership journey and learning to date and I have every confidence in these wonderful new leaders as great role models,” she added.

Brenda Creaney

Brenda Creaney

Joanna Sloan, an assistant sister in the emergency department at the Royal Victoria, was one of the nurses who attended and said she appreciated the opportunity to explore her leadership abilities.

“I thought I would have taken a more authoritarian approach, but through this experience, I think I am more forward-thinking and participatory,” she said.

“I increased awareness of myself as a role model,” she said. “My actions and decisions in practice should always be at the highest level, which makes me think more about improving myself.”

According to managers, anecdotal evidence suggests there has been a decline in the number of complaints and an increase in compliments at A&E since the arrival of new staff.

Participants said they believed the training could benefit others, which could include extending it to executive nurses and nurses from other trusts in the region.

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